Refund Policy

1. General Policy

Refund requests are reviewed based on order status, delivery outcome, account activity and platform records.

2. Eligible Refund Cases

Requests may be considered for undelivered services, failed automated processing, duplicate charges or qualifying technical errors.

3. Non-Refundable Cases

Completed services, user mistakes, misuse, expired usage windows or already consumed balances may not qualify.

4. OTP & Number Usage Policy

Standard Activation Numbers: Refunds are only available if no OTP (One-Time Password) was received on the assigned number. Once an OTP is successfully received, the service is considered completed and is non-refundable.

Rental Numbers (Long-Term Rentals): Once a rental number has been formally assigned to your account, no refunds are available for the rental period, regardless of whether it receives an OTP or remains unused.

If a number becomes banned, restricted, or unusable on a specific platform during its active period, users may submit a report with clear evidence (such as full-screen screenshots showing the issue).

Please note that refunds or replacements in these cases are not guaranteed and are reviewed individually based on provider system logs and verification.

5. Processing Time

Approved adjustments are typically handled within a reasonable review period depending on payment channel and issue type.

6. Account Balance Credits

Some approved resolutions may be issued as wallet balance or service credit where applicable.

7. How to Request a Refund

Contact support with your order ID, account email and issue details so our team can investigate quickly.

8. Abuse Prevention

Fraudulent, repetitive or abusive claims may be denied and can result in account restrictions.

9. Policy Updates

This policy may be updated periodically to reflect operational improvements or regulatory requirements.